If you are a consumer in the EU, you may generally withdraw from an online purchase within 14 days after receiving your order, without giving a reason.
Please submit your request with your order number, email address and the item concerned. We will review your request and reply with the next steps.
Opened fragrance products
For hygiene and product safety reasons, opened or unsealed fragrance products cannot be returned under the right of withdrawal once the protective seal has been removed. This does not affect your statutory rights if an item is defective, damaged, or incorrectly delivered.
Damaged or incorrect item
If your order arrives damaged, defective or incorrect, contact us through this form. Your statutory rights remain unaffected.
