Client Care
FAQ
Answers for the first chapter of Maison Batu.
What is included in the Discovery Set?
The Maison Batu Discovery Set contains 3 x 5 ml: Momentum, Scent from Heaven and Jardin Eternel.
When does pre-order open?
Pre-order now. Payment is collected when you place your order. Delivery no later than December 31, 2026. Early orders may arrive around Christmas; Christmas delivery is not guaranteed.
Can I buy the fragrances individually?
The three 50 ml Arc of Light fragrances are available for paid pre-order. Delivery no later than December 31, 2026. The Discovery Set is in stock and can be ordered now.
Where do orders ship from?
Discovery Sets ship free within Germany. Delivery in 2–3 business days within Germany. Mixed orders are shipped separately: the Discovery Set arrives in 2–3 business days within Germany; the 50 ml pre-order is delivered no later than December 31, 2026.
Which carrier do you use?
Maison Batu intends to ship with DHL. Tracking details are sent by email once an order has been dispatched.
How can I contact Maison Batu?
Use the contact page for order questions, client care and personal requests.